ace64 Responsible Gaming
At ace64, we believe that gambling should always be an enjoyable and controlled form of entertainment — never a source of stress, financial strain, or personal hardship. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to keep their gaming experience positive and within healthy boundaries.
ace64 is committed to providing a safe, fair, and transparent gaming environment for every player across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that while the vast majority of our players enjoy cricket betting, live casino, slots, and crash games purely for entertainment, a small number of individuals may develop problematic gambling habits that can negatively affect their wellbeing and that of their families.
Responsible gaming is not an afterthought at ace64 — it is woven into the foundation of everything we do. We have built a suite of practical player-protection tools directly into the platform so you can set boundaries that match your lifestyle and budget at any time. These tools are available to all registered players on request, and our support team is trained to assist anyone who feels their gambling may be becoming a concern.
This page outlines the specific tools ace64 provides, explains the warning signs of problem gambling, offers a self-assessment checklist, and provides clear guidance on how to access help — both through ace64 directly and through independent support organisations.
ace64 strictly enforces a minimum age of 21 years. We do not permit any person under 21 to register, deposit, or play on the platform. Age verification is applied at registration and again during the KYC process before any withdrawal is processed. Parents and guardians who are concerned about a minor accessing the platform should contact us immediately at [email protected].
What Is Responsible Gaming?
Responsible gaming means treating gambling as a form of paid entertainment — setting a budget you are comfortable losing, playing within time limits that do not interfere with work or personal commitments, and recognising when gambling stops being fun and starts causing concern. ace64 is here to support that mindset at every step.
Your Gambling, Your Control
Every responsible gaming tool on ace64 can be activated instantly through your account settings or by contacting our support team via email. Restrictions take effect immediately. Relaxing a restriction — where permitted — requires a mandatory cooling-off period to prevent impulsive decisions.
ace64 provides six core responsible gaming tools, each designed to give you direct, meaningful control over how you gamble. All tools are free to use and available on request at any time.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not accept further deposits until the period resets. You can always lower your limit immediately; increasing it requires a 7-day waiting period to take effect, giving you time to reflect before committing to higher spending.
Session Time Limits
Set a maximum gaming session duration — from 30 minutes to several hours. When your session limit is reached, you will receive a clear on-screen notification. The platform will not automatically log you out, but the visible reminder is designed to prompt a conscious decision about whether to continue, take a break, or stop for the day.
Loss Limits
Define the maximum amount you are willing to lose within a set period. If your net losses reach the threshold you have configured, ace64 will temporarily suspend your ability to place further bets until the limit period resets. This tool is especially useful for players who want to protect a specific entertainment budget.
Cooling-Off Period
Take a short break from gambling without permanently closing your account. ace64 offers cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended from play and deposit activity. The account remains registered so it can be reactivated after the chosen period expires.
Self-Exclusion
If you feel you need a longer or permanent break from gambling, ace64 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. During self-exclusion, all login and deposit access is blocked. You will also be removed from all ace64 marketing communications for the duration. Permanent self-exclusion cannot be reversed.
Reality Check Reminders
Enable periodic pop-up reminders that display how long you have been playing in the current session and a summary of your net wins or losses. These reality checks appear at intervals you choose — every 15, 30, or 60 minutes — and are designed to keep you anchored to the actual facts of your session rather than a subjective sense of how it is going.
All responsible gaming tools on ace64 can be activated in one of two ways. Both are equally effective — use whichever is more convenient for you.
Self-Service in Your Account
Log in to your ace64 account and navigate to the Responsible Gaming section within your account settings. From there, you can configure deposit limits, session time limits, loss limits, cooling-off periods, and reality check intervals directly. Changes to restrictive settings (lowering limits, activating cooling-off) take effect immediately.
Contact ace64 Support
Prefer to speak to someone? Email the ace64 support team at [email protected] with the subject line "Responsible Gaming Request". State which tool you want to activate and any relevant parameters (e.g., "Daily deposit limit of ৳2,000" or "Self-exclusion for 6 months"). Our team will confirm activation within 24 hours Bangladesh Standard Time (UTC+6).
Problem gambling can develop gradually and is not always obvious. The following behaviours are recognised warning signs that gambling may be moving from entertainment into a harmful pattern.
Chasing Losses — Continuing to bet in order to win back money you have already lost, rather than stopping as planned.
Gambling with Essential Funds — Using money set aside for rent, food, bills, or other essentials to fund gambling activity.
Hiding Gambling — Concealing gambling activity, wins, or losses from family members, friends, or a partner.
Difficulty Stopping — Frequently gambling for longer or spending more than you originally intended, and finding it hard to stop when you decide to.
Gambling to Cope — Turning to gambling as a way to manage stress, anxiety, depression, boredom, or loneliness rather than purely for entertainment.
Neglecting Responsibilities — Missing work, family obligations, or social commitments because of time or energy spent on gambling.
Be honest with yourself as you read through the following questions. If you answer "yes" to two or more of them, we strongly encourage you to use one of the responsible gaming tools available on ace64 or to contact our support team.
If you answered "yes" to two or more of these questions, please consider activating a deposit limit, cooling-off period, or self-exclusion on your ace64 account. You can also reach out to our support team at [email protected] — all enquiries are handled with complete confidentiality.
Self-exclusion is the strongest responsible gaming tool ace64 offers. It is designed for players who recognise that gambling is causing harm and who want a complete, enforced break from the platform.
6 Months
A medium-term break suitable for players who want a significant period away from gambling to reassess their habits, without making a permanent commitment.
1 Year
A longer exclusion period that provides a full year away from ace64, giving you meaningful time to build healthier financial and personal habits.
3 Years
A substantial exclusion period for players who want a serious, extended break. Re-registration after 3 years requires written consent and identity verification.
Permanent
A permanent, irrevocable self-exclusion. Once activated, this cannot be reversed. Your account is closed and your details are retained to prevent re-registration.
What Happens During Self-Exclusion
During any self-exclusion period: all login access is suspended; deposit and withdrawal functionality is disabled; you are removed from all ace64 promotional communications; any pending bonuses are forfeited. Any remaining balance at the time of self-exclusion activation will be reviewed in accordance with the ace64 Terms & Conditions. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you require.
ace64 maintains a strict minimum age requirement of 21 years for all registered players. This policy is non-negotiable and is enforced at multiple points throughout the player journey.
At registration, players are required to confirm their date of birth. Prior to processing any withdrawal, players must complete KYC verification by submitting a valid Government of Bangladesh National Identity Card (NID) or passport. Any account found to belong to a person under 21 is closed immediately and any balance is reviewed under the Terms & Conditions.
If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing online gambling platforms, we recommend the following practical steps alongside contacting ace64 directly:
- Use device-level parental controls to restrict access to gambling websites.
- Keep personal financial accounts and mobile wallet PINs (bKash, Nagad, Rocket) private.
- Have open conversations with young people about the risks of gambling and the legal age restrictions in place.
- Monitor browser history and app usage on shared devices.
ace64 is strictly for adults aged 21 and above. Gambling is not a suitable activity for minors. If you are under 21, please do not attempt to register or use this platform.
If you feel gambling has become a problem for you or someone you care about, taking the first step is often the hardest part. Here is a simple, practical path to regaining control.
Managing Your Finances
If gambling has led to financial difficulty, consider speaking with your bank or mobile wallet provider (bKash, Nagad, Rocket, Upay) about setting transaction limits or blocking payments to gambling platforms. Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank all offer customer support services that can assist with spending controls on accounts.
You Are Not Alone
Problem gambling affects people from every walk of life across Bangladesh and the wider world — from Dhaka professionals to students in Sylhet and Chittagong. The stigma around admitting a gambling problem prevents many people from seeking help early. ace64 encourages openness and supports every player who reaches out, regardless of the nature or severity of their concern.
Our support team is available around the clock to help with responsible gaming requests, account restrictions, and any concern related to your gambling habits. All enquiries are handled confidentially.
Email Support
For all responsible gaming requests — deposit limits, self-exclusion, cooling-off periods, underage reports, or general concerns — email the ace64 team directly. Include your username and a brief description of your request.
[email protected]Response Times
General responsible gaming enquiries are acknowledged within 24 hours (BST, UTC+6). Self-exclusion activations are treated as urgent and processed as quickly as possible — typically within a few hours. Underage account reports receive a response within 48 hours.
Confidentiality Guarantee
All responsible gaming communications with the ace64 support team are treated with complete confidentiality. Your request will not be shared with other players, third parties, or marketing systems. Your account and personal details are protected under the ace64 Privacy Policy at all times.
Recommended Email Subject Lines
Play Responsibly with ace64
Gambling is most enjoyable when it stays within healthy boundaries. Explore the ace64 platform with confidence, knowing that the tools and support you need are always within reach.
Gambling involves financial risk. Only gamble with money you can afford to lose. 21+ only.